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Terms & Conditions

These Terms govern your relationship with the operators of Zodiac Casino as made available through the website zodiacbet-ca.com (the "Site") and set out the legally binding conditions for accessing and using the online casino services offered to players in Canada. By creating an account, accessing, or using the Site, you agree to be bound by these Terms as updated from time to time. These Terms are effective as of 1 January 2026.

Definitions

OBSERVE: Players need clear terminology to understand rights and obligations. EXPAND: Defined terms must cover operator structure, gameplay, bonuses, compliance, and jurisdictional nuances in Canada. REFLECT: The following definitions apply throughout these Terms (whether capitalized in every instance or not):

  • "Site" means the website located at https://zodiacbet-ca.com and any sub-domains or mobile versions through which Zodiac Casino is offered to Canadian players.
  • "Zodiac Casino" means the branded online casino service offered to Canadian users through the Site under the brand name "Zodiac Casino".
  • "Operator" means, as applicable:
    • Fresh Horizons Ltd., licensed by the Kahnawake Gaming Commission under licence number 00830, operating the Site for players located in Canada outside Ontario and for other permitted international jurisdictions; and
    • Apollo Entertainment Limited, licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under licence number OPIG1237372 (with operations conducted under agreement with iGaming Ontario) and by the UK Gambling Commission under account number 38620, operating the Site for players located in Ontario.
  • "We", "Us", "Our" refers collectively to the relevant Operator responsible for your account depending on your location.
  • "User", "Player", "you", "your" means any natural person who accesses the Site, creates an account, or places Bets via Zodiac Casino.
  • "Account" means a registered player account opened by you on the Site and maintained by the applicable Operator.
  • "Services" means all online casino, live casino, betting, promotional and ancillary services made available on or through the Site.
  • "Bet", "Wager" means any stake of real money or Bonus Funds placed by you on any game or event offered on the Site.
  • "Bonus" means any promotional offer, credit, free spin, free bet, or other incentive credited to your Account subject to specific conditions.
  • "Bonus Funds" means the monetary value of Bonuses credited to your Account that may be subject to wagering and other restrictions.
  • "Real Money Balance" means funds that you have deposited into your Account or that have been credited as cash winnings and are not subject to further wagering requirements.
  • "Wagering Requirements" means the minimum amount you must wager using Bonus Funds (or combined balances where applicable) before associated Bonus Funds or related winnings can be withdrawn.
  • "KYC" (Know Your Customer) means identity, age, address, source-of-funds and related checks that we are required to carry out under applicable law and our licences.
  • "RNG" means Random Number Generator used to determine game outcomes.
  • "eCOGRA" refers to the independent testing agency that certifies the fairness and RTP of the Casino Rewards/Zodiac platform and whose "Safe and Fair" seal applies to our RNG and payout processes.
  • "Applicable Law" means all laws, regulations, licence conditions, and regulatory guidance applicable to the Operator and to your use of the Services in your province or territory of residence, including where relevant the rules of the Kahnawake Gaming Commission, AGCO, iGaming Ontario, and any other competent authority.
  • "Prohibited Jurisdiction" means any country, province or territory where online gambling with us is not permitted under our licences or local law.
  • "VPN / Proxy" means any virtual private network, proxy server, or similar technology used to conceal, spoof, or alter your true location or identity.

Account Registration

OBSERVE: Account creation must ensure legal age, residence, and accurate identity. EXPAND: Canadian regulation and licence conditions mandate robust KYC, AML, and responsible gambling safeguards, including documentation and enhanced checks after past regulatory settlements. REFLECT: The following rules apply to registration and use of your Account:

Eligibility and Age Requirements

  • Minimum age: You must be at least 18 years old and at least the legal gambling age in your province or territory (which may be 18 or 19). If the legal gambling age in your jurisdiction is higher than 18, that higher age applies.
  • Location:
    • Players located in Ontario are served by Apollo Entertainment Limited under AGCO/iGO rules.
    • Players located in the rest of Canada (outside Ontario) are served by Fresh Horizons Ltd. under Kahnawake licence 00830.
  • Prohibited users: You may not open an Account if you are located in a Prohibited Jurisdiction, self-excluded (through our tools or provincial programs), on any exclusion or prohibition list, or otherwise ineligible under Applicable Law.

Registration Process

  1. Account creation: To use Zodiac Casino via zodiacbet-ca.com you must complete the online registration form, providing:
    • Full legal name;
    • Date of birth;
    • Residential address in Canada;
    • Valid email address and mobile phone number (where requested);
    • Province or territory of residence; and
    • Creation of a unique username and password.
  2. Email verification: We may require you to verify your email by clicking a verification link sent to the address you provide. Until verification is completed, access to certain Services may be limited.
  3. KYC and identity verification:
    • We will conduct KYC checks to verify your identity, age, and address and to comply with our obligations, including AML and responsible gambling controls.
    • You agree to provide on request clear and legible copies of:
      • Government-issued photo ID (e.g., passport, driver's licence);
      • Recent utility bill or bank statement showing your name and address; and
      • Proof of ownership of payment methods used (e.g., screenshot of Interac transfer, card statement).
    • KYC is mandatory, in particular:
      • Before or at your first withdrawal, and/or
      • When your cumulative withdrawals reach CAD 2,000 or more, or
      • Whenever our risk controls or regulatory obligations require additional checks.
    • Enhanced checks and earlier KYC triggers may be applied as part of strengthened processes introduced following regulatory actions against Apollo Entertainment Limited in other jurisdictions.
  4. Account activation: We reserve the right to refuse, suspend, or terminate any Account at our sole discretion where we are unable to verify information, suspect non-compliance with these Terms, or are required to do so by a regulator or by law.

User Obligations

  • Accuracy of information: You warrant that all information you provide is true, complete, and not misleading. You must promptly update your details (including address, email, and payment information) via the Site or by contacting [email protected].
  • One account policy: You may hold only one Account with Zodiac Casino under zodiacbet-ca.com. Duplicate accounts may be closed, and bonuses and winnings voided.
  • Password and security:
    • You are responsible for maintaining strict confidentiality of your username and password.
    • You must not share your credentials or allow any third party, including family members, to access your Account.
    • All activity carried out under your credentials will be deemed to be made by you.
  • VPN and location spoofing prohibition:
    • You must not use any VPN, proxy, or similar technology to disguise or misrepresent your location or identity.
    • Use of VPNs or proxies is expressly prohibited and may result in immediate closure of your Account and confiscation of winnings associated with such use, in line with our enforcement policy and community dispute precedents.
  • Compliance: You agree to use the Services only for lawful purposes, in accordance with these Terms, Applicable Law, and any game-specific rules presented on the Site.

Betting & Gameplay Rules

OBSERVE: Players must understand how bets are placed, settled, and controlled. EXPAND: Rules must align with RNG fairness, eCOGRA certification, and license-mandated conduct standards, including chat behaviour and anti-fraud controls. REFLECT: The following rules apply to all betting and gameplay on Zodiac Casino via zodiacbet-ca.com:

Placing Bets and Game Rules

  • Game rules:
    • Each game (slots, table games, live casino, etc.) is governed by its own rules and paytable, which form part of these Terms.
    • Where a conflict exists between these Terms and specific game rules, the specific game rules prevail for that game.
  • Minimum and maximum bets:
    • Minimum and maximum stakes per game are displayed within the game interface.
    • We may adjust bet limits at any time for risk or regulatory reasons; any changes will apply prospectively.
  • Bet confirmation:
    • A Bet is deemed placed and accepted when it is registered on our servers and appears in your betting history.
    • Once accepted, a Bet cannot generally be cancelled or modified by you.
  • Balance priority: Where both Real Money Balance and Bonus Funds are available, the order in which they are used is displayed in the bonus or promotion rules. In the absence of such rules, Real Money Balance will normally be used first.
  • RNG and fairness: Our games (excluding live dealer outcomes) use independently tested RNGs certified by eCOGRA as "Safe and Fair", with average reported RTPs (e.g., average RTP across games 95.84%, slots 95.61%, as of 2024). Actual RTPs may vary from session to session.

Cancellation, Errors and Malfunctions

  • Obvious errors ("palpable errors"):
    • If due to a technical or human error a game, price, or payout is displayed or calculated incorrectly, we may declare the affected Bets void, adjust them to the correct terms, or reverse outcomes.
    • Any funds credited to your Account in error must be returned, and we may reverse such credits and associated winnings.
  • Technical malfunctions:
    • In the event of a system, software, or network failure, game rounds may be paused, rolled back, or re-played according to our logs and the game provider's rules.
    • Where a malfunction of our systems or those of a game provider invalidates a game round, that game round and any associated winnings are void. Your stake may be refunded where appropriate.
  • Disconnections: If you are disconnected during a game:
    • For most RNG games, the outcome is determined on our servers and will be applied to your Account whether or not you are connected when the outcome occurs.
    • For live casino games, the published game provider rules apply; you may lose the stake if your Bet was accepted before the disconnection.

Conduct in Live Casino, Chat and on the Site

  • Prohibited conduct: You must not:
    • Use abusive, racist, sexist, defamatory, threatening, or otherwise offensive language or content in chat, usernames, or communications with staff or other players;
    • Harass, stalk, or otherwise harm other players or staff;
    • Promote illegal activities, share personal data of others, or distribute spam or commercial content;
    • Collude with other players, exploit bugs, use bots, scripts, or automated play software, or otherwise attempt to gain an unfair advantage.
  • Fraud and collusion:
    • Any form of cheating, chip-dumping, advantage play based on technical loopholes, or misuse of bonuses is strictly prohibited.
    • We may suspend or close Accounts, void Bets, and confiscate winnings obtained through fraud, collusion, or serious breach of these Terms, and we may report such cases to relevant authorities.
  • Responsible gambling: You are responsible for your gambling decisions. We provide responsible gaming tools and information (see our Responsible Gaming page linked from the Site) and may intervene where we identify markers of harm.

Bonus Terms

OBSERVE: Bonuses are central to player experience but must operate under clear, enforceable rules. EXPAND: Licence conditions, regulatory expectations, and past AML/social responsibility findings require transparent wagering, prohibited practices, and promotion management. REFLECT: The rules below apply to all Bonuses associated with Zodiac Casino via zodiacbet-ca.com, in addition to any offer-specific terms presented at the time of the promotion.

Bonus Activation and Eligibility

  • Offer-specific terms: Each Bonus (welcome package, reload bonus, free spins, etc.) is governed by its own terms setting out:
    • Eligibility criteria (e.g., new players, province, minimum deposit);
    • Bonus amount or percentage and maximum Bonus cap;
    • Wagering Requirements and contributing games;
    • Expiry periods and maximum convertible winnings (if applicable).
  • Activation:
    • Some Bonuses require manual opt-in or entry of a bonus code; others may be credited automatically.
    • A Bonus is deemed accepted when you opt-in, use a code, or otherwise fulfil the qualifying conditions.
  • Territorial and regulatory restrictions: Certain promotions may be unavailable in Ontario or other provinces due to local marketing and bonus rules; where this applies, the offer page will specify the permitted jurisdictions.

Wagering Requirements and Timeframes

  • Standard wagering:
    • Unless stated otherwise, Bonuses are subject to Wagering Requirements before Bonus Funds and any associated winnings can be withdrawn.
    • The required multiple (e.g., 30x Bonus, 30x Bonus + deposit) and the games that contribute will be stated in the offer terms.
  • Contribution of games:
    • Different games may contribute differently toward Wagering Requirements (e.g., slots 100%, table games or live casino lower or 0%).
    • A list of contribution percentages or exclusions will be provided in the promotion or general bonus rules.
  • Time limits:
    • Bonuses and free spins are usually subject to an expiry period (for example, 7 - 30 days) specified in the relevant terms.
    • Unwagered Bonuses, unused free spins, and associated winnings may be removed upon expiry.

Prohibited Games and Actions

  • Game restrictions:
    • Certain games, jackpots, or bet types may be excluded from wagering or may not be played using Bonus Funds.
    • These restrictions will be listed in the relevant promotion or in our general bonus policy.
  • Prohibited play patterns:
    • We may void Bonuses and associated winnings if you engage in:
      • Low-risk betting strategies designed to meet wagering with minimal risk;
      • Simultaneous or equal hedging bets across different game outcomes;
      • Betting more than the maximum permitted stake per spin/round while wagering a Bonus;
      • Deliberate exploitation of game or software bugs or latency;
      • Deposit, receive Bonus, win, and then significantly increase bets only after winning large amounts while still fulfilling wagering.
    • We may treat such behaviour as bonus abuse or fraud, leading to cancellation of Bonuses, reversal of winnings, and, in serious or repeated cases, account closure.

Combining Promotions and Bonus Management

  • One active Bonus policy: Unless explicitly permitted, only one Bonus may be active on your Account at a time. New Bonuses may require completion, forfeiture, or expiry of existing Bonuses.
  • Bonus forfeiture:
    • You may contact [email protected] to request manual forfeiture of active Bonuses. In such cases:
      • Remaining Bonus Funds will be removed; and
      • Winnings derived from Bonus Funds may be voided according to the relevant promotion rules.
  • Real money vs. Bonus Funds:
    • In most cases, Real Money Balance will be used before Bonus Funds; however, promotion-specific rules may provide a different order.
    • Withdrawals requested while a Bonus is active may result in automatic cancellation of that Bonus and any related winnings, where stated in the relevant offer.
  • Regulatory compliance: We reserve the right to modify, suspend, or withdraw any promotion where required by regulators (including AGCO, iGaming Ontario, or the Kahnawake Gaming Commission) and to prevent marketing or bonus offers to self-excluded or at-risk players.

Payments & Withdrawals

OBSERVE: Payment terms must explain methods, limits, timing, and conditions. EXPAND: Canadian practice involves Interac, cards, e-wallets, and sometimes crypto, with strong KYC and AML monitoring, including specified pending periods and reversal options. REFLECT: The following terms govern deposits, withdrawals, and refunds in relation to Zodiac Casino via zodiacbet-ca.com:

Deposit Methods and Rules

  • Available methods: Subject to your province and our current offering, you may be able to deposit using:
    • Credit and debit cards (e.g., Visa, Mastercard);
    • Interac and similar Canadian online banking methods;
    • E-wallets (where available);
    • Other locally accepted payment services; and
    • Crypto-related solutions only where explicitly permitted by Applicable Law and our licences (crypto availability may be limited or unavailable in Ontario and other provinces).
  • Ownership of payment methods: You may only use payment instruments that are registered in your own name. Use of third-party payment methods is prohibited and may result in Account suspension and reversal of transactions.
  • Currency: The primary operating currency for Canadian players is Canadian dollars (CAD). If you deposit in another currency, exchange rates and potential conversion fees may apply, as determined by your payment provider or our processing partners.
  • Charges: We do not generally charge fees for standard deposits, but your bank or payment provider may. Any fees that we charge will be disclosed on the Site before you confirm the deposit.

Withdrawals, Pending Period and Processing Times

  • General rules:
    • Withdrawals are subject to successful KYC checks and security reviews.
    • We may, where required by law or regulation, pay withdrawals by the same method and in the same direction as the original deposits ("closed-loop" rules).
  • Pending period and reversals (Canadian players):
    • For Canadian players, withdrawal requests are typically held in a pending state for up to 48 hours.
    • During this pending period, you may, where permitted by Applicable Law and regulator guidance, reverse the withdrawal and return funds to your playable balance.
    • We reserve the right to modify or discontinue withdrawal reversals in jurisdictions where regulators discourage or prohibit this feature in the interest of player protection.
  • Post-pending processing:
    • After the pending period, we aim to process approved withdrawals within:
      • 1 - 3 business days for e-wallets (after the pending period); and
      • For Interac and similar methods, an additional 2 - 3 business days after the pending period (overall approximately 4 - 5 business days from the request), subject to banking networks.
    • Actual times may vary due to KYC checks, weekends, public holidays, payment provider delays, or additional security verifications.
  • Withdrawal limits: Minimum and maximum withdrawal amounts per transaction or per period may apply and will be displayed in the cashier or on the Site. Larger withdrawals may be paid in instalments or require enhanced verification.

KYC, Security Checks and Source of Funds

  • Mandatory verification: We may require identity and address documents, proof of payment method, and, where relevant, source-of-funds or source-of-wealth evidence before processing withdrawals, particularly where cumulative withdrawals exceed CAD 2,000 or where risk triggers are met.
  • Additional delays: Such checks may add 24 - 72 hours or more to the processing time, depending on how quickly you provide accurate documentation.
  • Regulatory context: Our KYC and AML measures reflect obligations under Canadian regulation and enhanced internal standards implemented following previous regulatory findings against Apollo Entertainment Limited in other markets.

Refunds, Chargebacks and Bonus-Related Adjustments

  • Deposits generally non-refundable: Once used for betting, deposits are typically non-refundable, except where required by law or where a game or transaction is cancelled due to technical or operational error.
  • Bonus refunds:
    • Where a Bonus is cancelled or forfeited, Bonus Funds and associated winnings may be removed.
    • In cases of system error affecting a Bonus, we may reinstate the correct Bonus or adjust balances to reflect the accurate position.
  • Chargebacks:
    • If you initiate a chargeback or payment dispute, we may:
      • Suspend or close your Account;
      • Withhold or confiscate Bonuses and winnings pending investigation; and
      • Recover outstanding amounts owed, including any reasonable costs incurred (such as chargeback fees).
  • Anti-fraud measures: We may delay or withhold withdrawals where we suspect fraud, misuse of payment instruments, money laundering, or other unlawful activity, and we may report such activity to appropriate authorities and regulators.

Limitation of Liability

OBSERVE: Players should know the extent of our responsibility and the risks inherent in online gambling. EXPAND: Canadian law, licence terms, and consumer protection expectations require fairness while allowing reasonable limitations, particularly around technical issues and indirect losses. REFLECT: The following clauses set out the extent of our liability to you in relation to the Site and Services:

Operator Obligations

  • Fairness and integrity:
    • We are committed to providing fair and transparent gaming services using certified RNGs and games tested by independent bodies such as eCOGRA.
    • We will operate the Services in accordance with our licences from the Kahnawake Gaming Commission, AGCO/iGO, and any other relevant regulators.
  • Accuracy of results and records:
    • In the absence of clear evidence to the contrary, our server records and transaction logs, as well as those of our game providers, shall be conclusive evidence of:
      • The Bets you have placed;
      • The outcomes of games; and
      • Your Account balances.

Exclusions and Limitations

  • No guarantee of uninterrupted service:
    • We provide the Site and Services on an "as is" and "as available" basis. We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
    • We are not liable for any interruptions, delays, or failures caused by:
      • Your equipment, internet connection, or telecommunications network;
      • Third-party service providers or software;
      • Force majeure events such as outages, natural disasters, or regulatory interventions.
  • Indirect and consequential losses: To the maximum extent permitted by Applicable Law, we shall not be liable for:
    • Any indirect, incidental, special, punitive, or consequential damages;
    • Loss of profits, business, data, or goodwill; or
    • Losses arising from your failure to comply with these Terms, including misuse of your Account or credentials.
  • Maximum liability:
    • Where we are found liable to you in connection with a particular Bet or game round, our maximum liability shall not exceed the amount of the Bet or stake placed, or, where relevant, the amount actually lost by you in that game round.
    • Nothing in these Terms excludes or limits liability for:
      • Death or personal injury caused by our negligence;
      • Fraud or fraudulent misrepresentation; or
      • Any other liability that cannot lawfully be excluded or limited under Applicable Law.

Player Responsibility and Risk

  • Gambling risk: You acknowledge that:
    • You may lose money when gambling and that you are fully responsible for such losses;
    • The outcome of games is based on chance (and, for some games, player decision-making) and no system can guarantee wins.
  • Technical competence: You are responsible for:
    • Ensuring that your device and internet connection are capable of accessing the Site;
    • Protecting your systems from malware, viruses, and security vulnerabilities.

Intellectual Property Rights

OBSERVE: The Site includes proprietary software, content, and branding. EXPAND: Licences and IP law require clear restrictions on copying, reverse-engineering, and misuse. REFLECT: The following governs your use of our intellectual property when accessing Zodiac Casino via zodiacbet-ca.com:

  • Ownership:
    • All software, code, design, text, graphics, logos, trademarks, trade names, audio, video, and other content on the Site (collectively, "Content") are owned by us, our group companies (including Apollo Entertainment Limited), or our licensors and are protected by copyright, trademark, and other intellectual property laws.
  • Limited licence:
    • We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Services solely for lawful personal entertainment via Zodiac Casino, in accordance with these Terms.
  • Prohibited uses: You must not:
    • Copy, reproduce, modify, adapt, translate, distribute, publish, display, transmit, or create derivative works from any part of the Site or Content, except as strictly necessary for personal use of the Services;
    • Reverse-engineer, decompile, disassemble, or attempt to derive source code from our software, except where permitted by mandatory law;
    • Use our trademarks, trade names, or branding (including "Zodiac Casino" and references to Zodiac Casino) without our prior written consent;
    • Remove or alter any copyright, trademark, or proprietary notices on the Site.
  • Third-party content: Games and software provided by third-party suppliers remain the intellectual property of those suppliers. Your use of such content is subject to these Terms and any applicable third-party terms notified to you.

Privacy & Data Protection

OBSERVE: Personal data handling must be transparent and compliant. EXPAND: Canadian privacy standards, licensing frameworks, and enhanced KYC controls require referencing a dedicated privacy policy. REFLECT: Our processing of your personal data in connection with Zodiac Casino via zodiacbet-ca.com is governed by the following principles:

  • Privacy policy: All collection, use, storage, disclosure, and protection of your personal information are governed by our Privacy Policy, available at https://zodiaccasino.com/en/privacy/, which is incorporated by reference into these Terms.
  • Data uses: We process your data to:
    • Open and manage your Account;
    • Verify your identity and age, conduct KYC and AML checks;
    • Provide the Services, process payments, and manage Bonuses;
    • Meet our legal and regulatory obligations and cooperate with regulators (including the Kahnawake Gaming Commission and AGCO/iGO);
    • Support responsible gambling monitoring and interventions; and
    • Communicate with you about your Account and, where permitted, send marketing messages.
  • Data protection: We use appropriate technical and organizational measures to protect your information, but no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
  • Rights: Your rights concerning access, correction, and other privacy matters are detailed in the Privacy Policy and may depend on your jurisdiction.

Changes to Terms

OBSERVE: Terms must evolve with law, regulation, and business practices. EXPAND: Regulators expect transparent change processes and effective notice to players. REFLECT: The following explains how we amend these Terms and how such changes affect your use of Zodiac Casino via zodiacbet-ca.com:

  • Right to amend: We may modify these Terms at any time to reflect:
    • Changes in Applicable Law or regulatory requirements;
    • Updates to our licences or corporate structure (e.g., Fresh Horizons Ltd., Apollo Entertainment Limited);
    • Operational, security, or product changes; or
    • Clarifications and corrections.
  • Notice of changes: Where we make material changes, we will take reasonable steps to notify you, which may include:
    • Posting the updated Terms on the Site with a revised "effective date" (extended to 2026 and beyond as relevant);
    • Displaying a prominent banner or pop-up when you next log in; and/or
    • Sending an email to the address registered to your Account.
  • Acceptance of changes:
    • By continuing to use the Site or Services after the updated Terms have taken effect, you agree to be bound by them.
    • If you do not agree with the changes, you must stop using the Services and may request closure of your Account and withdrawal of any eligible Real Money Balance.

Termination & Suspension

OBSERVE: There must be clarity on when and how an Account can be closed or suspended. EXPAND: Legal duties include enforcing self-exclusion, detecting abuse, and protecting the integrity of the games and financial system. REFLECT: The following rules apply to suspension and termination of Accounts associated with Zodiac Casino via zodiacbet-ca.com:

Termination by You

  • Account closure: You may request closure of your Account at any time by contacting [email protected]. After verifying your identity, we will close your Account within a reasonable timeframe.
  • Self-exclusion and limits: You may set deposit limits, loss limits, session limits, or request temporary or permanent self-exclusion using tools on the Site or by contacting support. Provincial or regulator-managed exclusion schemes (e.g., in Ontario) may also apply.
  • Remaining funds: On closure not related to breach, we will return any remaining Real Money Balance to you (subject to KYC checks and withdrawal procedures). Bonuses and associated winnings may be cancelled in accordance with the relevant bonus rules.

Suspension and Termination by Us

  • Grounds for suspension/closure: We may suspend or terminate your Account, cancel outstanding Bets, and withhold or confiscate funds where we reasonably suspect or determine that:
    • You are underage or otherwise ineligible to use the Services;
    • You have provided false, misleading, or incomplete information;
    • You have used a VPN, proxy, or other tools to conceal your location;
    • You have engaged in fraud, collusion, bonus abuse, money laundering, or other unlawful activity;
    • You have breached these Terms or any game-specific or bonus-specific rules;
    • You have initiated chargebacks or payment disputes without valid reason; or
    • We are required to do so by a regulator, law enforcement, or court order.
  • Consequences:
    • During suspension, you may be prevented from placing Bets, depositing, or withdrawing funds.
    • In cases of serious breach (including VPN misuse or documented fraud), we may:
      • Close the Account permanently;
      • Confiscate offending winnings and Bonuses; and
      • Return deposits where required by law or retain funds where permitted to offset losses or costs.
  • Notification: Where lawful and reasonable, we will notify you by email to your registered address of the suspension or termination, providing a brief explanation and any steps you may take to contest or clarify the situation.

Governing Law & Jurisdiction

OBSERVE: Different operators and regulators cover Ontario and the rest of Canada. EXPAND: Clear allocation of applicable law and dispute forums is needed, while preserving mandatory local rights. REFLECT: The governing law and jurisdiction for disputes relating to Zodiac Casino via zodiacbet-ca.com are as follows:

  • Ontario players (Apollo Entertainment Limited / AGCO / iGO):
    • For players located in Ontario, these Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
    • Subject to any mandatory dispute resolution scheme prescribed by AGCO or iGaming Ontario, the courts of Ontario shall have non-exclusive jurisdiction over such disputes.
  • Players in the rest of Canada (Fresh Horizons Ltd. / Kahnawake Gaming Commission):
    • For players located in Canada but outside Ontario, these Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the Mohawk Territory of Kahnawake and, where applicable, the laws of the Province of Quebec and the federal laws of Canada.
    • Subject to any mandatory dispute resolution process of the Kahnawake Gaming Commission, the competent courts in the Mohawk Territory of Kahnawake or Quebec shall have non-exclusive jurisdiction.
  • Mandatory consumer protection: Nothing in this section deprives you of any mandatory consumer protection rights under the laws of your province or territory of residence.

Contact Information

OBSERVE: Players and regulators must be able to reach us easily. EXPAND: Distinguish between support, general, payments, and press contacts, and reference relevant regulators and certification bodies. REFLECT: You may contact us or our regulators using the following details in connection with Zodiac Casino via zodiacbet-ca.com:

Operator and Customer Support

  • Website: https://zodiacbet-ca.com
  • Customer support (primary): [email protected]
  • General enquiries: [email protected]
  • Payments and account queries (where specified): [email protected]
  • Press and media: [email protected]
  • Phone: Not specified; please use email support or any live chat function provided on the Site.
  • Mailing / registered addresses: Specific head office and mailing addresses differ for Fresh Horizons Ltd. and Apollo Entertainment Limited and may be updated on the Site or provided upon reasonable written request.

Regulators and Certification Bodies

If you have a complaint, you should first contact our customer support team. If you remain unsatisfied after exhausting our internal complaints procedure, you may escalate the matter to the relevant regulator or dispute resolution body as indicated above, in accordance with their applicable procedures and any timelines they specify.