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Contact Zodiac Casino Canada

If you need assistance while using Zodiac Casino via the official Canadian site at zodiacbet-ca.com, you can reach our support team through the secure contact form below. Provide your name, email address or preferred messenger contact, and a brief description of your request, and our team will get back to you promptly.

Primary Support Channels

For your convenience, Zodiac Casino provides multiple support options for players in Canada (including Ontario and the rest of Canada):

  • Email support (24/7):
  • Media and press enquiries: For journalists and media partners, please contact [email protected].
  • Website: You can also find additional information, including Terms and Conditions and responsible gaming tools, on our official Canadian website at https://zodiacbet-ca.com.

We aim to reply to all email and form-based inquiries within one business day. Our support team operates 24/7 to ensure that your questions are addressed without undue delay. Response times may vary during periods of high demand or when additional security and verification checks are required.

Live Chat and Telephone Availability

For faster assistance with routine account questions, gameplay issues, or basic technical problems, you can use our live chat feature (where available) through the casino lobby after logging in to your account. If a telephone support number is displayed in your account or within the help section, you may also call us directly. Availability of live chat and phone support may depend on your province or territory of residence and applicable regulatory rules.

Regulatory and Licensing Information for Canadian Players

Zodiac Casino provides services to Canadian players through licensed and regulated operators. The applicable entity and regulator depend on where you reside:

  • Ontario residents:
  • Rest of Canada (outside Ontario) and eligible international markets:
    • Services are operated by Fresh Horizons Ltd. for Zodiac Casino.
    • Licensed and regulated by the Kahnawake Gaming Commission under license number 00830, valid and active through at least 2026.
    • For more information or to verify the license, you may visit:
  • International reputation and additional licensing:
    • Apollo Entertainment Limited also holds a UK Gambling Commission remote gambling license (account number 38620), active through at least 2026, which supports the platform's international compliance and standards.
    • Independent testing and certification for fairness (including RNG integrity and payout verification) is provided by eCOGRA under the "Safe and Fair" seal. You can find more information at https://ecogra.org.

When and How to Contact Regulators

Before contacting a regulator, you must first allow Zodiac Casino a reasonable opportunity to resolve your issue through our internal complaints process, using the contact form or the support email addresses listed above. If you are not satisfied with our final response, or if we have not responded within a reasonable period, you may be entitled to escalate your complaint:

  1. Kahnawake Gaming Commission (Rest of Canada and eligible international markets):
    • Review the complaints procedure at https://gamingcommission.ca/complaints.htm.
    • Provide full details of your account, a clear description of the issue, and any correspondence with Zodiac Casino.
  2. AGCO and iGaming Ontario (Ontario residents):

Important: Regulators generally expect that you have already attempted to resolve your concern directly with the operator. Complaints should be submitted honestly, in good faith, and supported by relevant documentation.

Responsible Gambling and Player Protection

If you have questions about safer gambling tools, self-exclusion, account limits, or believe your gambling behaviour may be causing harm, you may contact us through the form below or by email at [email protected]. You can also consult the following resources:

  • Zodiac Casino Responsible Gaming page - for information on self-exclusion, deposit limits, and time-outs.
  • Privacy Policy - for details on how your personal data and contact information are collected, used, and protected.
  • Terms and Conditions - for full contractual information about your relationship with the operator, including complaint escalation steps and jurisdiction-specific rules.

Security, Verification, and VPN Policy

When you contact us, we may request additional information to verify your identity and protect your account, particularly where a query relates to payments, withdrawals, or changes to sensitive account data. In line with enhanced compliance practices implemented up to and including 2026, Zodiac Casino may request supporting documentation (such as government-issued ID or proof of payment method) before providing certain account-specific information.

Please note that, as set out in the Terms and Conditions (including Clause 3.1 as updated through 2026), the use of VPNs or proxy services to disguise your location is prohibited. If our systems detect VPN or proxy usage, we may be unable to assist you until you confirm your true location, and this may result in account restrictions or confiscation of winnings where required by the applicable terms and regulatory obligations.

Data Protection and Use of Your Contact Details

By submitting a request through the contact form or by email, you consent to Zodiac Casino and its operating entities (Fresh Horizons Ltd. and Apollo Entertainment Limited, as applicable) processing your personal data for the purpose of handling your inquiry, fulfilling legal and regulatory obligations, and improving our services. Your data will be treated in accordance with our Privacy Policy, which is available at https://zodiaccasino.com/en/privacy/ and updated as of 2026.

If your query relates to account verification, withdrawals, or potential fraud, we may retain relevant correspondence for as long as necessary to comply with anti-money laundering (AML), know your customer (KYC), and responsible gambling requirements in Canada and other applicable jurisdictions.

Using the Contact Form

Please use the form below for general questions, feedback, or account-related issues. Do not include full payment card numbers or other highly sensitive financial data. Our support team may guide you through secure channels if further documentation is needed.

Service Levels and Response Times

We aim to acknowledge all inquiries within one business day and to provide a substantive response as quickly as possible after any required security checks or investigations have been completed. Complex matters (for example, transaction disputes, verification of documents, or responsible gambling reviews) may require additional time to resolve, but we will keep you informed of the status of your request whenever reasonably practicable.

Regional Compliance Note: This contact information is primarily intended for players accessing Zodiac Casino through zodiacbet-ca.com from within Canada. Availability of certain services, response channels, and escalation options may vary depending on your province or territory and on the operator and license that apply to your account as of 2026.